Refund Policy
At Infinite Art Export, we are committed to delivering high-quality handcrafted, artistic, and decorative products while ensuring a smooth and satisfying shopping experience for our customers. Every order is carefully inspected and packed before dispatch.
As a general policy, Infinite Art Export does not offer returns, exchanges, or refunds on products delivered in good condition and as per the order placed. However, we understand that exceptional circumstances may arise. Therefore, returns, exchanges, or refunds may be considered in the following cases:
• Incorrect product delivered (product does not match the confirmed order).
• Manufacturing defects or genuine quality issues.
• Product damaged during transit.
In the rare event of shipping damage, Infinite Art Export will take full responsibility and work towards a suitable resolution.
Eligibility for Returns, Exchanges & Refunds
Handmade & Handcrafted Products
Our products are handcrafted and may exhibit slight variations in color, texture, finish, design, size, shape, or weight. These variations are natural characteristics of handmade products and are not considered defects. Returns, exchanges, or refunds will not be accepted on these grounds.
Wooden Products
Wood is a natural material and may develop minor cracks, grain variations, or slight color changes due to weather, humidity, and temperature fluctuations. Such occurrences are natural and do not qualify for returns or refunds.
Vintage, Antique & Rustic Collections
Vintage, antique, reclaimed, or rustic products may display natural wear, imperfections, dents, marks, color variations, or signs of age. These characteristics contribute to the authenticity of the product and are not grounds for return, exchange, or refund.
Product Image Variations
Actual products may vary slightly from photographs displayed on the website due to lighting conditions, screen settings, handcrafted detailing, and natural material variations. Such differences are not eligible for return or exchange.
Sale & Clearance Items
Products purchased during sales, promotions, clearance events, or with special discounts are considered final sale and are not eligible for return, exchange, or refund.
Online Orders
Products purchased through our website cannot be returned or exchanged through any third-party retailer, distributor, or physical store.
Reporting Timeframe
Customers must report any damage, defect, or incorrect shipment within 48 hours of delivery. Claims raised after 3 business days from delivery may not be accepted.
Condition of Returned Products
Products approved for return must be:
• Unused and in original condition.
• Returned with all original packaging, labels, tags, and accessories.
• Free from any customer-caused damage.
Incorrect Address or Delivery Refusal
Returns, exchanges, or refunds will not be applicable if the customer provides an incorrect or incomplete shipping address, is unavailable to receive the shipment after multiple delivery attempts, or refuses delivery. Additional shipping charges may apply for reshipment.
International Orders
For international shipments, customers are responsible for customs duties, taxes, and import charges applicable in their destination country. Returns, exchanges, or refunds will not be accepted if the shipment is refused due to unpaid customs duties or import taxes.
These conditions apply to both domestic and international orders.
Return, Exchange & Refund Process
Step 1: Record an Unboxing Video
Customers are required to record a clear, uninterrupted unboxing video from the moment the package is opened. Photographs of the damaged, defective, or incorrect product should also be taken.
Step 2: Contact Customer Support
If you receive a damaged, defective, or incorrect item, contact our customer support team within 48 hours of delivery and provide:
• Order Number
• Unboxing Video
• Product Photographs
• Description of the Issue
Customer Support Contact:
Email: Infiniteartexport@gmail.com
Phone/WhatsApp: +91 9057346215
Business Hours: Monday to Saturday, 9:00 AM – 5:00 PM (IST)
Mailing Address:
Infinite Art Export
Near Gokul Gaon, Champapura, Kalwar Road,
Jaipur – 302012, Rajasthan, India
Step 3: Claim Review
Our team will review the submitted evidence and investigate the claim. A response and proposed resolution will typically be provided within 7 business days.
Step 4: Return Authorization
If the claim is approved, Infinite Art Export will arrange a reverse pickup wherever service is available. In locations where reverse pickup is unavailable, customers may be requested to ship the product to the following address:
Infinite Art Export
Near Gokul Gaon, Champapura, Kalwar Road,
Jaipur – 302012, Rajasthan, India
Step 5: Replacement or Refund
Once the returned product is received and inspected:
• A replacement product will be shipped, subject to stock availability.
• If a replacement is unavailable, a full or partial refund may be issued at the sole discretion of Infinite Art Export.
• Approved refunds will be processed to the original payment method used during purchase.
Refund Processing Timeline
Once approved, refunds are generally processed within 7–15 business days, depending on the payment provider and banking institution.
The complete return, replacement, or refund process may take up to 15–20 business days from the date the issue is reported.
Order Cancellation
Orders may be cancelled before dispatch by contacting our customer support team. Once an order has been shipped, cancellation requests cannot be accepted.
Customized, personalized, made-to-order, and special-order products cannot be cancelled once production has begun.
Disclaimer
Infinite Art Export reserves the right to refuse any return, exchange, or refund request that does not comply with the terms outlined in this policy.
This Refund, Return & Exchange Policy may be updated or modified at any time without prior notice.